Genesis Software Solutions
As/400 change management for year 2000 software issues
http://homepage.eircom.net/~brendancunniffe/y2k1.htm
Reengineering Design Toolkit
Excellence reference for reengineering design, systems design, organizational design, process mapping, benchmarking, customer focus groups, employee focus groups, business process design, needs assessment, business process reengineering, process best practices
http://www.prosci.com/t2.htm